Psychiatrycommon
A 26-year-old man has waited four hours in the emergency department to be seen about a hand injury. He is now standing at the triage window, speaking loudly and repeating himself, jaw set and fists opening and closing, and has kicked a chair over. He has made no threat and carries no weapon; he still answers when the triage nurse uses his name and accepts that the wait has been long. He does not appear intoxicated. Two security officers are working in the department. Which one of the following interventions is most appropriate now?