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A 79-year-old woman lives alone in the house she owns. She tells the general practice registrar that her grandson shouts at her when he visits and has twice shoved her out of the kitchen doorway. She has no injuries and says she is not frightened for her safety. She manages her own money, drives, and describes accurately what could happen to her if things continue as they are. She asks that nobody be told and agrees to come back next week. Which one of the following should the registrar do at this consultation?
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