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A 58-year-old woman telephones the practice at 5 pm. She has read an online news article claiming that a medicine she has taken for three years has been linked to a newly recognised serious adverse effect, and asks whether she should stop it tonight. She is well, has had no new symptoms, and the medicine has kept her illness in remission. The intern taking the call has heard nothing of any such warning and cannot find it in the guideline chapter he read last month. Which one of the following actions should he take first?
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