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An 81-year-old woman attends a Perth general practice for a diabetes review, accompanied by her son, who moved in with her this year and has driven her today. The nurse notes she has lost 5 kg, has missed two appointments and that her son now collects her prescriptions. He answers most questions for her, and when her pension comes up he says the finances are all sorted. She glances at him before each reply. You suspect elder abuse. Which one of the following actions should be undertaken first?
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