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A 38-year-old Aboriginal woman is on the caseload of a metropolitan community mental health team after her third admission this year for a depressive episode with harmful alcohol use. She has been offered six appointments with the team psychologist and has attended none, although she answers her phone, keeps her children's medical appointments and has no transport difficulty. She needs no interpreter. She says the clinic makes her feel shame and that nobody there knows her family. Every option below is reasonable. Which one is most likely to improve her engagement with mental health care?
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