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The bone marrow result for a 4-year-old girl admitted with pallor and bruising has confirmed acute lymphoblastic leukaemia. You are to be present while the consultant speaks to her parents. A quiet interview room has been booked, your pager has been handed over, the child is with the play therapist, and both parents are seated with tissues and water on the table. Two days ago the parents were told only that some tests were being done. The consultant sits down and asks you to begin. Which one of the following should you do first?
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