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A 4-year-old Aboriginal boy from a remote Kimberley community has bilateral chronic suppurative otitis media with a 35 dB conductive hearing loss and delayed speech. He has missed three ear, nose and throat outpatient appointments in Perth, 2000 km away. Travel and accommodation for him and one carer are met by the Patient Assisted Travel Scheme, and the clinic bulk-bills. His mother speaks fluent English, has a mobile telephone and remembers every appointment, but has four younger children and nobody to care for them. Which one of the following would do most to improve his access to specialist ear care?
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