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You are the intern in a regional hospital's paediatric outpatient clinic. A 3-year-old Aboriginal boy has bilateral middle ear effusions and a 35 dB conductive hearing loss on audiometry repeated three months apart, and has missed two ear, nose and throat appointments. His mother travelled 380 km by bus today; she has no car, the last two appointment letters arrived after the appointment date, and she says nobody at the previous clinic explained what was wrong. The family attend the Aboriginal Medical Service in their own town. Which one of the following actions by you is most likely to get this boy's hearing loss treated?
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