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The mother of a 5-year-old girl admitted to a Perth public hospital with gastroenteritis tells the bedside nurse that her daughter is going flat and is not herself. Two hours later she says the same thing to the nurse in charge and is told that the observations are unchanged and within normal limits. She remains frightened, and telephones you, the covering intern, from the ward corridor to ask what else she is able to do herself. Which one of the following escalation pathways is available to her in this hospital?
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