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You are the intern in a Western Australian emergency department. A 3-year-old girl was triaged two hours ago with fever and vomiting. The paediatric registrar reviewed her an hour ago, found no focus of infection, and documented a plan of oral fluids and review. Her observations, charted twenty minutes ago, are all within the calling criteria on the age-specific chart. Her mother stops you in the corridor. She says her daughter is not herself, that this is nothing like the gastroenteritis she had last year, and that nobody is listening to her. Which one of the following is the most appropriate way to respond to her concern?
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