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A 45-year-old man admitted involuntarily believes that a government agency has been recording him. He sits with his back to the wall, keeps the door in view, and answers in single words. When the registrar leans forward and lowers her voice to ask about his family, he stops answering altogether and grips the arms of the chair. He has not threatened or struck anyone, is not intoxicated, and has taken no medication yet. Which one of the following adjustments to the interview is most likely to improve his engagement?
Shared by Mornienmiddle twist

Keep going — a set of ten like this one, one at a time.

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