A 27-year-old woman attends for a travel health consultation. She has never had cervical screening despite two invitation letters from the National Cancer Screening Register. She completed the school-based HPV vaccination course at age 13, has had two male partners and currently uses condoms. She describes a previous attempted vaginal examination as so painful that she left before it was completed, and she does not want a speculum examination today. Which one of the following is the most appropriate next step in management?
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